TRH360 Terms of Service

TRH360 ("we", "us") is operated by [Registered company name], [Registered address]. By creating an account or using the service you agree to these terms. If you do not agree, please do not use TRH360.

TRH360 is a platform. Care guides help you find your way through care. Doctors are independent registered medical practitioners who make their own clinical decisions. Partner pharmacies and laboratories sell and supply medicines and tests under their own licences. Hospitals provide treatment under cashless arrangements. Each of them is responsible for the care or products they provide.

• You sign in with your mobile number and a one-time code. Keep your phone and codes to yourself; you are responsible for what happens in your account.
• You must be 18 or older to hold an account.
• You can add family members and book for them. You must have their permission, and you must be the parent or guardian of anyone under 18 you book for.
• Give accurate details, including health, prescription and insurance information. Care depends on it.

TRH360 is not an emergency service. In a medical emergency, call your local emergency number or go to the nearest hospital. An online consultation has limits: a doctor may ask you to see someone in person, and may decline to prescribe.

• Care guide calls are audio or video calls billed per minute from your TRH360 wallet, at the rate shown when you request the call. Each minute is charged as it starts.
• Your first care guide call is free. Later calls need enough balance for the first five minutes before you join. You can extend a call; if your balance runs out, the call ends.
• You add money to your wallet through Razorpay. The minimum top-up is shown in the app (currently ₹100). Any welcome credit is a one-time promotional credit.
• Wallet balance can be used only for TRH360 services. It is not cash, cannot be transferred, and is not withdrawn or refunded to your bank, except where the law requires it.

• You can book online video consultations or in-clinic visits. When you pick a slot we hold it for a few minutes while you pay. If payment does not finish in time, the slot is released and any payment that arrives late is refunded.
• A booking is confirmed once it is paid, or once your cashless benefit covers it in full. Online calls open 10 minutes before the start time.
• You can reschedule a confirmed booking up to 45 minutes before it starts, as many times as the booking allows (usually once). You can cancel before the visit.
• If you do not attend a confirmed visit, it is marked missed and the fee is not refunded.
• Consultations may be recorded for quality and compliance, as explained in our Privacy Policy.

Refunds for cancelled and missed visits are covered in the Refund and Cancellation Policy.

• Prescription medicines need a valid prescription, uploaded by you or issued through TRH360. The pharmacist checks it and may reject the order or items on it.
• Your order goes to nearby partner pharmacies. A pharmacy may accept all of it, part of it or none of it. Items it cannot supply are refunded.
• Prices include GST. A delivery fee based on distance is shown before you order. You can pay online or in cash on delivery.
• Please be reachable at the delivery address. If delivery fails after a rider has set out, the medicines are refunded but the delivery fee is not.

• You can book a home sample collection (with a collection fee shown before you book) or visit a partner lab centre. Follow any preparation shown for the test, such as fasting.
• The lab is responsible for collecting, testing and reporting. Reports are shared in the app, and on WhatsApp where offered. Report times shown are estimates.
• Reports are for you and your doctor to interpret. Please discuss results with a doctor.

• If you add an insurance or health card, we check it with the insurer or scheme. Some cards need a manual review. Coverage is decided by the insurer or scheme, not by TRH360.
• When a booking is cashless, the benefit is held for that booking. It is released if the booking is cancelled or not completed, and used when the visit is completed.
• Hospital treatment and surgery are provided by the hospital. Anything your cover does not pay for is payable to the hospital.

Prices are in Indian rupees (INR) and shown before you pay. Online payments are processed by Razorpay; we do not see or store your card or bank details. Refunds go back to the payment method you used, as set out in our Refund and Cancellation Policy.

Please do not:

• use someone else's account, or book for someone without their permission;
• upload a prescription or document that is not genuine;
• abuse, threaten or harass care guides, doctors, partners or riders;
• record or share consultations without the other person's consent;
• try to break, overload or misuse the service.

We may suspend or close an account that breaks these rules.

We work to keep TRH360 available and accurate, but we cannot promise it will always be uninterrupted or error-free. To the extent the law allows, TRH360 is not responsible for the medical advice, treatment, medicines or test results provided by independent doctors, hospitals, pharmacies and labs, or for indirect losses. Nothing in these terms limits rights you have under consumer protection law that cannot be limited.

You can ask us to delete your account at any time from Profile or the account deletion page. Requests are handled manually after we verify your identity. Some records, such as medical and tax records, must be kept for the periods the law requires. Deleting your account does not cancel open orders or bookings, and unused wallet balance is not paid out.

These terms are governed by the laws of India. We may update them as the service or the law changes; the latest version and its date will be on this page, and continuing to use TRH360 after an update means you accept it.

Questions or complaints: email info@trh360.com, call +91 988 819 3331, or see App Support. Grievance officer: [Grievance officer name and contact].