Refund and Cancellation Policy

• Refunds go back to the card, UPI account, bank or wallet you paid with, through our payment partner Razorpay. We do not refund online payments in cash or to your TRH360 wallet.
• Once a refund is sent, it usually reaches your account in 5–7 business days. Your bank may take longer. The app shows when a refund was started or sent.
• Cash-on-delivery orders have nothing to refund if they are cancelled before payment.
• Amounts below ₹1 are not refunded.

• You cancel: you can cancel a booking any time before the visit, with no cancellation fee. What you paid is refunded in full.
• You reschedule: you can move a confirmed booking up to 45 minutes before it starts, as many times as the booking allows (usually once). Rescheduling is free.
• The doctor cancels: you get a full refund automatically.
• Slot hold runs out: if your payment arrives after the slot hold has expired, the booking is not made and the payment is refunded automatically.
• You miss the visit: if you do not join or attend a confirmed visit, it is marked missed and the fee is not refunded.
• If a visit did not happen because of a problem on the doctor's side or ours, contact us and we will review it.
• Surgery bookings are cancelled through the hospital.

• Care guide calls are charged per minute from your wallet, only for minutes that have started. If a call drops, you are charged only up to that point.
• Wallet top-ups add credit for TRH360 services. Wallet balance does not expire, but it is not refunded or withdrawn to your bank, except where the law requires it.
• If a top-up was charged but did not reach your wallet, contact us with the payment details and we will fix it.

• You cancel: free until a rider picks up the order. Prepaid orders are refunded in full, including the delivery fee.
• No pharmacy takes the order, or the pharmacy rejects or cancels it: full refund, including the delivery fee.
• Some items are unavailable: the items the pharmacy cannot supply are refunded.
• Delivery fails (for example you cannot be reached, the address is wrong or the order is refused): the medicines are refunded, but the delivery fee is not, because the delivery was attempted.
• Not paid in time: unpaid online orders are cancelled after 15 minutes; a payment that arrives later is refunded.
• Medicines cannot be returned once delivered, except where they were wrong, damaged or expired. Tell us within [number] days of delivery, with photos, and we will arrange a replacement or refund.

• You cancel: free until your sample is collected. Prepaid bookings are refunded in full, including any home collection fee.
• No lab takes the booking, or the sample is not collected: the booking is cancelled and refunded in full.
• Once a sample has been collected, the test is not refunded. If a sample cannot be tested, contact us and we will review it.

When a visit is covered by your insurance or health card, nothing is charged to you, so there is nothing to refund. If the booking is cancelled or the hold runs out, the benefit held for it is released. The benefit is used when the visit is completed.

If a refund has not reached you 7 business days after it was sent, or you think you should have one, email info@trh360.com or call +91 988 819 3331 with your order or booking details. Never share OTPs, passwords or card numbers.

Account deletion does not cancel open orders or pay out wallet balance. See the account deletion page and our Privacy Policy.